One Bad Experience with Email Support from Web.com

Did Your Email Really Get Sent?

One of our customers hasn’t finished moving their email off of Network Solutions servers, yet. An employee was having an issue sending his Vice President an email with an invoice attached. The VP was not receiving the email, and neither was anyone else in the company. It was in the users “Sent” folder, but it never really left the mail server.

Spam Filters Prevent Sending Legit Email

Our research indicated that each time the user sent the email, it must have been going into the mail servers spam folder and was never being sent out. The user contacted Network Solutions via their phone support and was told, indeed, it was going into spam and not being sent. He asked for a solution and the agent assigned a support number and said he would hear back in a couple of days.

You Don’t Know if Your Email is Sent

An email arrived the next day and Network Solutions basically told the user it was his problem. We linked up to the support chat and found out that although there is the capability of bouncing the spam back to the sender so they know it didn’t go out, they won’t do it. So if you use Network Solutions (a Web.com company) email, you may never know if your email is really sent or not.

We don’t think this is a viable network solution.